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Terms and Conditions

Expres Colet SRL, Iași, str. Aureliu Vlaicu 78 · VAT: RO32088257

Thank you for visiting our website (hereinafter the “Website”). Please read these Terms of Service (hereinafter the “Terms”) before using the Website, its features, or making any purchase request. These Terms govern the use of the Website and will constitute a legally binding agreement between you (hereinafter the “User” or “you”) and the operator of the Website each time you make a purchase on the Website.

If you have not read and/or understood the provisions of these Terms, we recommend that you stop using the Website and refrain from making purchases through the Website.

1. General information

1.1. This website is operated by:
Expres Colet SRL, Romania, Iași
Company registration number: RO32088257

When you buy something on the Website, you will enter into a contractual relationship with us, and that contractual relationship will be governed by these Terms and the applicable laws.

1.2. Please note that all purchases you make on the Website will be sent to you from one of our logistics centres, whose addresses do not coincide with the address of our office. If you wish to return a product, do not send it to our office address, as we will not be able to accept it. All returns must be sent to our logistics centre; for more detailed information about returns, please see our Return Policy.

1.3. In order to use the Website and make any purchase on the Website, you must meet the following minimum requirements:

1.4. Please note that the Website is intended and designed for adult users only. The Website is not, and will not be, intended for use by children or minors.

1.6. We have the right to prohibit your access to and use of the Website or any of its features if we have reason to believe that you do not meet the requirements set out in Clause 1.3 above, or if we have reason to believe that you are in breach of any other provision of these Terms.

1.7. Please bear in mind that most of our products are manufactured in and will be delivered to you from China. Therefore, depending on the laws applicable in your country of residence, the products purchased may be subject to import duties, sales taxes or VAT and/or other charges.

2. What we sell

2.1. All products sold on the Website will be collectively referred to as the “Products”.

2.2. Our Products must not be used by children and must not be given to them under any circumstances. Keep them away from children at all times and use them with caution. Serious injury or even death may occur if they are used irresponsibly or given to children.

2.3. Please note that our Products are not designed for, and are not suitable for, industrial, commercial or professional use. We sell our Products for personal use only.

3. Prices, payments and taxes

3.1. The final price, which includes all taxes and charges for the Products, will be displayed on the payment page, where you can make your purchase. Please note that the price on the payment page does not include import taxes or duties that may be applied by your local customs.

3.2. The prices of the Goods displayed on the Website may be subject to change. We may apply discounts or reduce prices from time to time.

3.3. We reserve the right to modify or discontinue the sale of any Product. We will not be liable to you or to any third party for any modification, price change, suspension or discontinuation of the sale of the Products.

3.4. All prices displayed on the Website include taxes. However, please note that the shipping cost is not included and is borne by the buyer. Consumers in different countries may see product prices that may differ slightly: prices may be affected by value added tax (“VAT”), which may or may not be applicable depending on each case. In addition, depending on your shipping address, some buyers may have to pay import duties as well as international shipping charges.

3.5. We will never include VAT in the purchase price and will not ask you to pay VAT if:

3.6. Please note that in the case defined in Clause 3.4 above, your shipment may be subject to import duties and customs charges. However, you will never be charged twice for the same taxes; we will not ask you to pay VAT or import duties if the requested Product is sent to you directly from China.

3.7. In cases where VAT is applicable in your country and the requested Product is located in our logistics centre in the EU, VAT will be included in the price of the Product displayed to you on the payment page.

3.8. Please note that we will never apply conversion fees or charges that depend on your chosen payment method. However, some banks apply conversion fees for foreign payments and international transfers; therefore, we are not responsible for any bank charges or conversion rates that your bank may apply to any payment you make to us. If you notice a difference between the product prices on our Website or your purchase receipt and your bank account statement, please consult your bank to obtain a detailed explanation of the additional charges.

3.9. We accept payments by credit card, PayPal and other electronic payments exclusively. We will not accept cheques, cash or other means of payment, unless the “cash on delivery” service is available in your country (if “cash on delivery” is available in your country, you will be informed about this option on the payment page).

4. Delivery

4.1. Once you have placed your order on the Website and made the payment, we will process your order within 1 to 3 business days. Once your order has been processed, you should receive your shipment within 4–14 business days, provided the shipment is not affected by natural phenomena.

4.2. If your purchase does not arrive within 14 calendar days, please inform our customer support service. Please note that, in accordance with Article 18(2) of Directive 2011/83/EU of the European Parliament and of the Council, if you do not receive your purchase within 14 days, you must contact us and inform us of an additional acceptable period of time within which we will deliver your purchase. You have the right to cancel the purchase only if we have not delivered your purchase within that additional period of time. Please note that you cannot claim that you have not received the purchased Products if the rules set out in this provision are not followed.

4.3. Please note that:

5. Returns and refunds

5.1. If you are not satisfied with the Goods purchased, you have the right to return them within 14 days from the date of delivery. The 14-day return period expires 14 days after the day on which you, or a third party other than the carrier indicated by you, acquires physical possession of the purchased Goods. However, please note that you will receive a full refund only if you inform us about the returned Goods and send them to us within the first 14 days after receiving the ordered Goods. If you decide to return and send the Goods to us after the 14-day period has passed, but no later than 30 days from the day you received the Goods, additional charges may apply (see Clause 5.5 below).

5.2. To exercise your right of withdrawal and return the purchased Products, you must contact our customer support team by sending an e-mail to [email protected]. After you have contacted our support team, you will be provided with a return code and a return address; please note that we will only accept the return of products that are sent with the return code provided and delivered to the return address provided.

5.3. To comply with the withdrawal period (14 days), it is sufficient to send your notification about the returned goods before the withdrawal period expires. We will not accept returns if you do not contact us within the withdrawal period (14 days from receipt of your purchase).

5.4. If you withdraw from this contract, we will refund all payments received from you, without undue delay and in any event no later than 14 days from the day on which we receive the products returned by you. We will make the refund using the same means of payment that you used for the initial transaction.

5.5. Please note that we will only accept returned Goods if they are unused, undamaged and returned to us in their original packaging. If we determine that the returned products have been used, but are still in working condition and resalable, we may still issue you a refund, but you will be liable for any diminished value of the Goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods. Therefore, if we discover that the returned product has been used, we may deduct the diminished value from the refundable amount.

5.6. Please note that we will only accept returned products and issue a refund if they are returned to the address provided by our customer support service and have the return authorization code placed on the return shipment. Please do not send returned products to our office address, as we will not be able to accept them.

5.7. Please note that shipping costs are not refundable if the item is returned more than 14 days after delivery or if you chose a non-standard delivery option.

6. Warranty

6.1. If you wish to return a defective item, contact our customer support service by sending an e-mail to [email protected]. When contacting our customer support service with a warranty claim, be prepared to provide upon request: (1) photographs of the defective item; (2) your order ID and the purchase confirmation letter or payment receipt; (3) a short description of the defect.

7. Personal data and contact

7.1. We take the necessary measures and follow the best industry practices, as well as all requirements laid down by the applicable laws, to protect your personal information from improper loss, misuse, access, disclosure, alteration or destruction.

7.2. The provider guarantees that all personal data will be collected and processed in accordance with all applicable laws. For more information about how we use and process personal data, please read our Privacy Policy.

7.3. Please note that we may contact you by phone or e-mail if we need to confirm any details of your order, or if your order request was not processed successfully due to technical problems. If your order was not completed successfully due to errors in payment processing, we may send you a text message or an e-mail with a reminder to take the necessary actions.

7.4. If you opt in to receive promotional messages from us, either through our website or by sending us your opt-in request, you will give your prior, express and written consent to receive recurring promotional or marketing messages from us (“SMS”) sent via an automatic telephone dialling system.

7.5. If you give us your express written consent to receive SMS from us, we may also send you an SMS offering you to enrol in our SMS subscription service. You will be enrolled in the subscription only if you confirm your acceptance. If you subscribe to receive promotional messages, we will not send you more than 3 promotional SMS per week.

7.6. You can unsubscribe from receiving promotional SMS at any time by replying “STOP”, “END” or “CANCEL” to our SMS. When we receive your unsubscribe request, we will stop sending you SMS immediately. If you are unable to unsubscribe or need additional information, contact our customer support service by e-mail, or reply “HELP” to our SMS and someone from our team will contact you within 1 to 2 business days.

7.7. The messaging and data plans of your wireless service provider may apply to our text confirmation messages and to any subsequent text messages, depending on your individual data plan provided by your wireless service provider. Consult your mobile operator to determine the rates for data retrieval and for sending and receiving SMS. Neither we nor our affiliates will be liable in any case for the SMS or mobile telephony charges that you, or any person who has access to your mobile phone or telephone number, may incur. Neither we nor the mobile network operators are responsible for delays in the receipt of, or failure to deliver, SMS.

7.8. The information we receive from you in connection with the SMS Services may include your mobile phone number, the name of your network operator and the date, time and content of your SMS. For more information about how we use your personal information, including phone numbers, please see our Privacy Policy.

8. Rules of conduct

8.1. Please note that our Products or Services are sold for personal use only. By accepting these Terms, you confirm that you will purchase our Products for personal use only.

8.2. You may not use our Products for illegal or unauthorized purposes, nor, in your use of the Website, violate any law. All content of the Website and the content of all materials received from us (including graphic designs and other content) and the relevant parts of the Website are the property of Expres Colet SRL and are protected by copyright laws. Any use of the copyrighted material for purposes other than personal use, without our licence, constitutes copyright infringement.

8.3. We have the right, but not the obligation, to investigate any illegal and/or unauthorized use of the Website and to take appropriate legal measures, including, but not limited to, preventive and civil measures, if we have reason to believe that you are in breach of these Terms or the applicable laws. While using the Website, you must:

8.4. You acknowledge that the Website may not be accessible at all times, in particular during the necessary periods of hardware and software maintenance.

9. Disclaimer

9.1. The Website may provide links to other websites maintained by third parties. Any information, product, software or service provided on or through third-party websites is controlled by the operators of those websites and not by us or our subsidiary companies. When you access third-party websites, you do so at your own risk.

9.2. We respect the privacy of our customers, so all testimonials and/or comments displayed on the Website may carry fictitious names and associative images. We know the identity of the consumers, but we will never display the real names of our users, unless a user gives their express consent to display their name and/or image.

9.3. Unless otherwise specified, this Website is owned by us, and all source code, databases, functionality, software, designs, text, photographs and graphics on the Website belong to us or are controlled by us and are protected by copyright and trademark laws. Copying or using any of the content of the Website without our prior written approval is prohibited.

9.4. THE GOODS OFFERED ON OR THROUGH THE WEBSITE ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

9.5. THE PRODUCTS SOLD ON OUR WEBSITE ARE DESIGNED FOR PERSONAL USE ONLY. WE DO NOT REPRESENT THAT ANY OF OUR PRODUCTS ARE SUITABLE FOR PROFESSIONAL, INDUSTRIAL OR COMMERCIAL USE.

9.6. WE DO NOT WARRANT THAT THE WEBSITE OR ANY OF ITS FEATURES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY PART OF THIS WEBSITE OR THE SERVERS THAT MAKE THE WEBSITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE EXPRESSLY DISCLAIM LIABILITY FOR ANY DAMAGES OR INJURIES CAUSED BY ANY FAILURE OF PERFORMANCE, ERRORS, OMISSIONS, INTERRUPTIONS, DELETIONS, DEFECTS, DELAYS IN OPERATION OR TRANSMISSION, COMPUTER VIRUSES, COMMUNICATION LINE FAILURES, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORDS, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOUR, NEGLIGENCE OR UNDER ANY OTHER CAUSE OF ACTION. EACH USER EXPRESSLY ACKNOWLEDGES THAT WE ARE NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER THIRD PARTIES, SUBSCRIBERS, MEMBERS OR OTHER USERS OF THE WEBSITE, AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH EACH USER.

9.7. WE MAKE NO REPRESENTATION OR WARRANTY REGARDING THE ACCURACY, PRECISION, TIMELINESS OR RELIABILITY OF THE WEBSITE OR OF THIRD-PARTY WEBSITES. THE USE OF ANY INFORMATION FROM THE WEBSITE OR THIRD-PARTY WEBSITES IS AT YOUR OWN RISK. UNDER NO CIRCUMSTANCES WILL WE BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY RELIANCE ON INFORMATION OBTAINED THROUGH THE WEBSITE.

9.8. All information provided on the Website is for commercial and recreational purposes and may not be used as health advice. The Website must not be used in any high-risk activity in which damage or injury to persons, property, the environment, finances or business could occur if an error takes place. The User assumes all risk for the use of the information provided on the Website.

9.9. We have made every effort to display as accurately as possible the colours and images of all materials that appear on the Website. However, we cannot guarantee that the display of any colour on your computer screen will be accurate, just as we cannot guarantee that any display of any product or service on the Website will accurately reflect the actual properties of the product or service you may encounter on the Website.

10. Indemnification

10.1. You agree to indemnify, defend and hold harmless us and our affiliates, and their respective officers, directors, owners, agents, information providers and licensors, from and against all claims, liabilities, losses, damages, costs and expenses (including attorneys’ fees) in connection with:

10.2. We reserve the right, at our own expense, to assume the defence and control of any matter subject to indemnification by you, in which case you agree to cooperate with us in the defence of such claim.

11. Limitation of liability

11.1. UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, WILL WE, OUR SUBSIDIARY COMPANIES OR AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF, OR THE INABILITY TO USE, THE WEBSITE, INCLUDING ITS MATERIALS, PRODUCTS OR SERVICES, OR THIRD-PARTY MATERIALS, PRODUCTS OR SERVICES MADE AVAILABLE THROUGH THE WEBSITE, EVEN IF WE ARE ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN CATEGORIES OF DAMAGES, THE FOREGOING LIMITATION MAY APPLY TO A LESSER EXTENT. IN SUCH STATES, OUR LIABILITY AND THAT OF OUR SUBSIDIARY OR AFFILIATED COMPANIES IS LIMITED TO THE FULLEST EXTENT PERMITTED BY THE LAW OF THAT STATE.

11.2. In no case will we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, health problem, illness, physical problem, loss, claim, or any direct, indirect, incidental, punitive, special or consequential damage of any kind, including, among others, lost profit, loss of revenue, loss of savings, loss of data, replacement costs or any similar damages, whether based on contract, tort (including negligence), strict liability or otherwise, arising from your use of any services or products purchased through the service, or for any other claim related in any way to your use of the service or of any product, including, but not limited to, errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or of any content (or product) published, transmitted or otherwise made available through the service, even if advised of the possibility thereof. In no case will we be liable for the recommendations, health claims, statements or any other advice or information provided on the Website or in any other form of communication. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions our liability will be limited to the maximum extent permitted by law.

11.3. If you are not satisfied with the Website, the materials, products or services displayed on the Website, or with any of the terms and conditions of the Website, your sole and exclusive remedy is to stop using the Website.

12. Intellectual property

12.1. For the purposes of these Terms, intellectual property rights mean rights such as trademarks, copyrights, domain names, database rights, design rights, patents and all other intellectual property rights of any kind, whether registered or unregistered (“Intellectual Property”).

12.2. All Intellectual Property displayed on the Website or otherwise provided to you is protected by law. You may not copy, reuse or distribute any Intellectual Property or other content received from us or found on the Website, including product descriptions, for any purpose, without our express written permission. For example, you may not copy Product information to any other website or application. Without limiting the foregoing, the use of our content for commercial purposes is prohibited, unless you have our express written permission.

12.3. All Intellectual Property displayed on the Website or otherwise provided to you belongs to us, with the exception of trademarks, service marks or other third-party materials that we use. None of this Intellectual Property may be used without the prior written consent of us or of the third party to whom the respective Intellectual Property belongs.

13. Applicable law and disputes

13.1. These Terms have been drawn up in accordance with the EU laws governing consumer rights. These Terms and all legal relationships between you and us will be governed by the law of Romania, except in cases where the laws governing consumer relationships establish a specific applicable law or jurisdiction.

13.2. If you have any complaint, contact our support team before filing an official complaint with any authority or third party. You can contact us at any time by sending an e-mail to [email protected]. We will always do our best to resolve any complaint as quickly as possible and in the manner most favourable to you.

13.3. If we cannot reach an amicable agreement with you, or if you have any other complaint related to our products or services, you may send a request or complaint to [email protected]. You also have the right to bring the matter before a competent court in the event of a dispute.

14. Miscellaneous

14.1. If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision will remain enforceable to the fullest extent permitted by applicable law, and the unenforceable part will be deemed severed from these Terms of Service; such determination will not affect the validity and enforceability of the other remaining provisions.

14.2. You can review the most recent version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, modify or replace any part of these Terms of Service by publishing updates and changes on our website.

14.3. These Terms and the Privacy Policy, the Return Policy and any other policy on the Website (as they may be revised and amended from time to time in accordance with their respective terms) together constitute the entire agreement between you and us.

15. Contact information

You can get in touch with us using the following details:

Support e-mail: [email protected]